Helping your patients stick with you- How to ensure you retain plan patients Regional Support Manager, Tina Wixon, suggests ways to keep your patients on plan during difficult financial times. Plan membership as an investment Even though the headline rate of inflation has fallen considerably since last year, household incomes are still struggling to cope… Read More
Practice management
How to turn NHS calls to your advantage
Regional Support Manager, Donna Hall, suggests ways practices can make the most of calls from patients looking for an NHS dentist. Something I am often asked about is how to handle the volume of NHS calls practices are receiving at the moment. This question comes from both fully private as well as mixed practices as… Read More
The benefits of being a vulnerable leader
Business Coach and CSR specialist, Mark Topley advises leaders that it’s OK to admit you don’t have all the answers and urges them to become more vulnerable at work. Vulnerability is one of those words that is often viewed as weakness, and certainly traditionally leaders did not want to show that they were vulnerable because… Read More
How to survive the recruitment and retention cycle
Veteran dental business coach, Chris Barrow, shares his advice on how to cope with what he describes as a recruitment and retention cycle. We’re going through a recruitment and retention cycle, not a crisis. So, if we’re in a cycle then at some point the wheel will turn and things will start to get better…. Read More
The four-step process when having difficult conversations
Business Coach Chris Barrow takes you through the four-step process to follow when having difficult conversations with both patients and the members of your team
Key things to remember when recruiting new staff members
HR and employment lawyer, Sarah Buxton, looks at some of the key things you need to avoid when going through an application process to recruit a new team member… Protected characteristics The process of recruiting a new member of staff can be stressful for a lot of employers – as they look to attract the… Read More