Ian Eslick looks at five easy and simply ways to show your team how much they mean to you… You know yourself how much you appreciate your staff and all the work they do to help your practice run as smoothly as possible. However, as you know, sometimes it can be more difficult to find… Read More
Practice team
Keeping your team’s morale high
Making sure morale in your team is high is important in the best of times. In the worst of times, like we have experienced over the past seven months, it is absolutely vital. A happy team means a more cohesive and productive team. And when you need to begin rebuilding your practice after several… Read More
What to do when two team members don’t get along…
Colleagues are not always people who would choose to spend time with each other if they didn’t have to. This means that there may well be times when you have members of your team who do not necessarily get along. In smaller teams, such as you often find in dental practices, it can be even… Read More
Is your branding fit for 2020?
Connie Hopper explores how you can make sure your practice’s branding is in the right place to make the best start to the new year… Once upon a time it was predicted that by 2020 we would have ape chauffeurs, teleportation would be possible and that C, X and Q would not be part of… Read More
Building rapport over the phone
Katrina Rees shares her advice on how to manage telephone enquiries and establish rapport from the get-go… Rapport is probably the most often used word when it comes to discussing how best to communicate with patients. Establishing rapport is central to building trust and creating strong bonds between you and your patients. And that relationship… Read More
How to manage mental illness in your team
Deborah Bell shares advice on how to manage if one of your team is struggling with their mental health… Anyone can develop mental ill health at any time in their life. And according to the charity Mind, around a quarter of people in the UK will experience a mental health issue each year. Mental health… Read More