your dental plans
Jo Phillpott, DPAS Regional Support Manager, looks at the best ways a practice can look after their patients and help to fulfil their needs after 18 months of uncertainty… The heartbeat of any dental practice is its patients. And, over the last 18 months, thousands of patients have stuck by their practices and continued paying… Read More
With NHS practices working at nowhere near full capacity, there has been a scramble to find a dentist for thousands of people around the UK. Some practices are happy with the extra business, but some can’t cope with the amount of new enquiries. Regional Support Manager Jo Philpott has been speaking to both practices who… Read More
Louise Beddow looks at how to make sure you’re providing the treatments your patients really want… Assumption can be both the cause and effect of miscommunication. And in your business, this can result in lost opportunities to meet your patients’ needs and missed chances to generate more income. I’m particularly talking about assuming that patients… Read More
Katrina Rees shares her advice on how to manage telephone enquiries and establish rapport from the get-go… Rapport is probably the most often used word when it comes to discussing how best to communicate with patients. Establishing rapport is central to building trust and creating strong bonds between you and your patients. And that relationship… Read More
Jo Phillpot, Business Development Consultant at DPAS, looks at the most important questions that you should be asking new patients… We all know that taking on new patients is one of the key ways to keep your practice thriving. Over the course of a lifetime they can generate thousands of pounds in income, not just… Read More
Tracy Webb explores how to tell if a patient is unhappy and ways you can reverse the situation… It’s a given that you always want your patients to be happy with the service you provide and outcome of their treatment. Providing quality care that impacts positively on your patients was probably a key factor in… Read More
