your dental plans
As the private dental market becomes more competitive, clear and consistent communication is key. As well as being a payment method, your membership plan is a powerful driver of loyalty, predictable revenue and preventive care. Often the challenge is making sure patients see it, understand it and remember it across every touchpoint. That’s why DPAS… Read More
Motivating a team isn’t always straightforward. There are times when morale can dip, communication becomes patchy or performance feels variable in the practice of even the most committed manager or owner. However, effective leadership doesn’t need to be complicated or expensive as small, intentional changes can make a significant difference almost immediately. Here, Regional Support… Read More
“Hell is other people” – Jean-Paul Sarte Managing a team and dealing with the issues some of its members cause can be challenging. Here, Regional Support Manager, Joanne Phillpot, a former practice manager herself, suggests five ways to tackle staff who are causing you a headache. It’s obvious that teams are made up of individuals…. Read More
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The legacy of DPAS practice, South Street Dental in Elgin, is in safe hands. Established in 1973, the practice has only ever passed through three sets of owners. Its current custodians are married couple Jen and David Bianchi who took ownership of the practice fully just over two years ago. Since then, they have embarked… Read More
Regional Support Manager, Fliss McCalmont, talks about ways to deal with complaints to ensure a good outcome for everyone concerned. Handling complaints is an inevitable part of providing services to people. Regardless of how well you might think your systems are set up, we can’t always anticipate every circumstance that may present itself. Training your… Read More
Getting your pricing right can be the difference between success and failure in business. It’s a British cultural tic that we feel uncomfortable talking about how much things cost. Here, Dental Business Coach, Ashley Latter, suggests ways to overcome our discomfort and make sure we charge appropriately for treatments and services. As Stephen Kinnock, Minister… Read More
