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Improve your practice’s first impression

Tracy Webb | 8th January 2019 | Patient experience, Patient Journey, Patient needs, Practice Management, Uncategorised

Creating a good first impression with your practice’s front of house is hugely important to start your relationship with new patients off on the right foot. It is the first face-to-face contact (as opposed to contact via your website or social media pages, or the telephone) that they have with you, so you need to… Read More

Getting down to business with Ian Eslick

Ian Eslick | 27th December 2018 | Patient experience, Patient Journey, Patient needs, Practice Management, Uncategorised

Getting down to business with

Ian Eslick has been in the dentistry business for more than 24 years. While working in a six-surgery practice in Cornwall he developed skills and knowledge that he now uses as a Business Development Consultant at DPAS to support practices, such as project management, financial planning and driving company growth.   He has been with… Read More

Improve how you present treatments and increase uptake

AdamMorgan | 11th December 2018 | Patient experience, Patient Journey, Patient needs, Practice planning, Uncategorised

If you want to improve the uptake of treatment by your patients, there are a few easy things you can do to present the options in the most effective way. There are some common traits that I see on a regular basis – but, if you want patients to see the value in your treatment… Read More

Building a brand with personality

Connie Hopper | 9th October 2018 | Uncategorised

Building brand personality

Connie Hopper discusses how defining and expressing your practice’s personality can help you attract and retain patients… Dentistry is a crowded market place, where – at least from the patients’ perspective – everyone is offering basically the same service. This means it is even more important to make sure you are standing out and carving… Read More

The evolution of the practice manager

Louise Beddow | 2nd October 2018 | Patient needs, Practice Management, Teamwork, Uncategorised

Evolution of the practice manager

Louise Beddow and Lisa Bainham discuss the changing nature of the practice manager role and the challenges they face today… The practice manager acts as a kind of ‘eye in the sky’ in the business, with oversight across all areas and ensuring things run smoothly to keep patients and staff happy. Often, on top of… Read More

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