your dental plans
“Hell is other people” – Jean-Paul Sarte Managing a team and dealing with the issues some of its members cause can be challenging. Here, Regional Support Manager, Joanne Phillpot, a former practice manager herself, suggests five ways to tackle staff who are causing you a headache. It’s obvious that teams are made up of individuals…. Read More
Regional Support Manager, Fliss McCalmont, talks about ways to deal with complaints to ensure a good outcome for everyone concerned. Handling complaints is an inevitable part of providing services to people. Regardless of how well you might think your systems are set up, we can’t always anticipate every circumstance that may present itself. Training your… Read More
When Aled Clement, principal dentist and practice owner of Llandeilo Road Dental in Cross Hands southwest Wales, bought the practice 10 years ago he knew he was taking on a well-established mixed practice that had been in existence for around 30 years. At that time, it operated a model of around 80% private capitation plan… Read More
DPAS Regional Support Manager, Tracy Webb, offers some suggestions as to how to recruit good members of staff for your practice. Difficulties in recruiting the right staff for dental practices seem to have gone on for so long now that it should probably no longer be described as a ‘crisis’, but rather a chronic condition…. Read More
You may have heard that ‘Blue Monday’ is coming up on January 20th this year. It’s supposed to be the most depressing day of the year because it’s far from Christmas, the weather’s bad, New Year’s resolutions have failed, and money’s tight. What you may not know is that Blue Monday is a total myth!… Read More
Specialist HR and employment solicitor, Sarah Buxton, offers her suggestions as to how to manage the various risks a dental practice may need to consider. Operational Risks Managing a dental practice is not only about providing quality patient care, but also ensuring the well-being of staff and compliance with employment laws and regulatory guidance. No… Read More
