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Patient Journey

Thirty years of dentistry = decades of change

Jo Phillpot | 16th January 2019 | Marketing, Patient experience, Patient Journey, Practice Management, Practice planning

As she begins her 30th year working in dentistry, Jo Phillpot, Business Development Consultant at DPAS, reflects on the changes that have occurred and how the profession has adapted to meet them… In 1989 Margaret Thatcher was still the Prime Minister, the EastEnders character Dirty Den seemingly died, and the Berlin Wall fell after 28… Read More

Improve your practice’s first impression

Tracy Webb | 8th January 2019 | Patient experience, Patient Journey, Patient needs, Practice Management, Uncategorised

Creating a good first impression with your practice’s front of house is hugely important to start your relationship with new patients off on the right foot. It is the first face-to-face contact (as opposed to contact via your website or social media pages, or the telephone) that they have with you, so you need to… Read More

Make 2019 the year your practice embraces social media

Louise Beddow | 2nd January 2019 | Marketing, Patient experience, Patient Journey, Patient needs

Social media 2019

Social media is no longer the new phenomenon we sometimes still think of it as – Facebook was launched in 2004. But there are still many dental practices who have yet to fully utilise the opportunities that Facebook – and other platforms such as Instagram – can bring to their businesses. A lot of practices… Read More

Getting down to business with Ian Eslick

Ian Eslick | 27th December 2018 | Patient experience, Patient Journey, Patient needs, Practice Management, Uncategorised

Getting down to business with

Ian Eslick has been in the dentistry business for more than 24 years. While working in a six-surgery practice in Cornwall he developed skills and knowledge that he now uses as a Business Development Consultant at DPAS to support practices, such as project management, financial planning and driving company growth.   He has been with… Read More

How an A4 sheet of paper could boost your profits

Deborah Bell | 18th December 2018 | Marketing, Patient experience, Patient Journey, Patient needs, Treatment plans

Deborah Bell explains how introducing a form can help to spark meaningful conversations that lead to more profits… Dental practices don’t tend to have huge marketing budgets…if they have one at all. So, anything that can help to improve the performance of the business for little or no cost is something to be welcomed and… Read More

Improve how you present treatments and increase uptake

AdamMorgan | 11th December 2018 | Patient experience, Patient Journey, Patient needs, Practice planning, Uncategorised

If you want to improve the uptake of treatment by your patients, there are a few easy things you can do to present the options in the most effective way. There are some common traits that I see on a regular basis – but, if you want patients to see the value in your treatment… Read More

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