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Patient Journey

Ways to boost your patient referral

Ian Eslick | 4th December 2018 | Patient experience, Patient Journey, Patient needs, Practice planning

Ian Eslick looks at how to increase and make the most of your patients’ referrals… We all know that a practice’s existing patients offer a great opportunity for growth, in terms of referrals and recommendations. But, how can you tap into that resource and really maximise the potential they offer in terms of spreading awareness… Read More

Two out of three IS bad!

Ian Eslick | 6th November 2018 | Marketing, Patient Journey, Practice Management, Teamwork

Two out of three is bad

Ian Eslick explains why your practice should be aiming for three out of three when it comes to your brand… The larger than life singer, Meatloaf once famously sang that ‘two out of three ain’t bad’. It’s a great song, but when it comes to the brand of your practice, I’m afraid I have to… Read More

Five ways to improve the patient journey

Leanne Rose | 30th October 2018 | Patient Journey

Five ways to improve the patient journey

Making the experience of visiting your practice the best it can be goes a long way when it comes to inspiring patient loyalty. Going the extra mile in creating an excellent patient journey can also help to win new business as happy patients will recommend you to others and, possibly with a little nudge, leave… Read More

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