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Patient experience

Why a plan works for our practice…

louisebone | 12th March 2019 | Dental Health, Patient experience, Patient Journey, Patient needs, Plan Management, Practice Management, Uncategorised

Louise Bone discusses with Colin Gardner how DPAS’s membership plan has helped to manage issues such as a recession and increased regulation… As with all small businesses, dental practices are subject to external factors, such as market forces and legislation, that are beyond their control. While that may be the case, with the support of… Read More

My typical day managing a dental practice

EddJones | 30th January 2019 | Financial Planning, Marketing, Patient experience, Patient needs, Practice Management, Practice planning, Teamwork

My typical day managing a practice

What does a typical day managing a dental practice look like? Well the first thing to say really, is that no two days are the same – ‘curve balls’ constantly and consistently come along, smashing your well-laid plans to pieces. Be prepared for that and learn to roll with the punches, getting stressed or angry… Read More

Getting down to business with Deborah Bell…

Deborah Bell | 23rd January 2019 | Patient experience, Practice Management, Practice planning, Software, Teamwork, Uncategorised

Deborah Bell has more than 25 years’ experience working within dentistry, including 15 years in practice. She has spent time in both NHS and private practices, and worked in numerous roles including receptionist, dental nurse and practice manager before becoming a Business Development Consultant at DPAS 10 years ago. Here she talks about her experience… Read More

Thirty years of dentistry = decades of change

Jo Phillpot | 16th January 2019 | Marketing, Patient experience, Patient Journey, Practice Management, Practice planning

As she begins her 30th year working in dentistry, Jo Phillpot, Business Development Consultant at DPAS, reflects on the changes that have occurred and how the profession has adapted to meet them… In 1989 Margaret Thatcher was still the Prime Minister, the EastEnders character Dirty Den seemingly died, and the Berlin Wall fell after 28… Read More

Improve your practice’s first impression

Tracy Webb | 8th January 2019 | Patient experience, Patient Journey, Patient needs, Practice Management, Uncategorised

Creating a good first impression with your practice’s front of house is hugely important to start your relationship with new patients off on the right foot. It is the first face-to-face contact (as opposed to contact via your website or social media pages, or the telephone) that they have with you, so you need to… Read More

Make 2019 the year your practice embraces social media

Louise Beddow | 2nd January 2019 | Marketing, Patient experience, Patient Journey, Patient needs

Social media 2019

Social media is no longer the new phenomenon we sometimes still think of it as – Facebook was launched in 2004. But there are still many dental practices who have yet to fully utilise the opportunities that Facebook – and other platforms such as Instagram – can bring to their businesses. A lot of practices… Read More

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