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Blog Home > Categories > Patient Journey

Patient Journey

Do your patients know about your plan?

Ian Eslick | 25th June 2019 | Patient Journey

To grow the number of patients on your dental payment plan, you need a structured approach. Once the plan has been in place for a while and an embedded part of your practice, it can be easy to lose focus on it. Because it’s familiar to you, you can fall into a trap of thinking… Read More

A great brand = more referrals

Connie Hopper | 11th June 2019 | Marketing, Patient experience, Patient Journey

Connie Hopper explores how your brand has the power to inspire patients and secure referrals… There are two points that are almost always put forward by practices when talking about their marketing: Most of our new patients come from referrals We’d like more referrals. What then becomes apparent is that, despite the fact that the… Read More

Getting down to business with…Jo Phillpot

Jo Phillpot | 21st May 2019 | Marketing, Patient experience, Patient Journey, Patient needs, Practice Management, Teamwork

Jo Phillpot celebrated her 30th anniversary of working in dentistry in 2019. During her 19 years working in both NHS and private practices she has been a dental nurse, oral health educator and practice manager. For the past decade she has been a Business Development Consultant at DPAS where she uses her expertise to support… Read More

Turn enquiries into appointments with three simple tips

Jo Phillpot | 26th March 2019 | Financial Planning, Patient experience, Patient Journey, Patient needs, Practice planning

Jo Phillpot shares simple techniques to transform every enquiry into a patient… Having new enquiries is great, but unless they turn into new, and paying, patients, they won’t actually have much impact on the growth of your practice. A front desk team that is skilled in converting these enquiries into booked appointments is a must… Read More

Why a plan works for our practice…

louisebone | 12th March 2019 | Dental Health, Patient experience, Patient Journey, Patient needs, Plan Management, Practice Management, Uncategorised

Louise Bone discusses with Colin Gardner how DPAS’s membership plan has helped to manage issues such as a recession and increased regulation… As with all small businesses, dental practices are subject to external factors, such as market forces and legislation, that are beyond their control. While that may be the case, with the support of… Read More

Getting down to business with Louise Beddow

Louise Beddow | 13th February 2019 | Cost Savings, Dental Health, Marketing, Patient Journey, Patient needs, Plan Management, Practice Management

Getting down to business

Louise Beddow is the Sales Manager at DPAS, heading up the team of Business Development Consultants. With her experience both at DPAS over the past nine years, and prior to this as a manger of UK sales teams in the industrial and commercial advertising sector, she has a wealth of skills in team-management. Here she… Read More

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