In an era where economic growth and stability are not a guarantee, dental practices very often need to revisit ways of marketing their practice to attract new patients. For dental practices, working with local companies can mean fruitful relationships that create opportunities to grow their patient base and ensure a healthy local population as well… Read More
Plan Management
Is your brand firing on all cylinders?
A vehicle requires a regular service to help it run smoothly. Similarly, a systematic look ‘under the bonnet’ of your practice brand will keep any business in pole position. Louise Bone explains… The ‘car’ analogy is one that is often applied to the service industry. Metaphors provide an easily digestible and illustrative vehicle for explaining… Read More
How to gain the maximum benefit from your dental plan
One way in which dentistry has always excelled, among all sectors, is by putting strong relationships at the heart of customer service to build loyalty with patients. I believe this approach of building genuine relationships based on trust and understanding should be applied not just between practice and patients, but also between practice and suppliers…. Read More
Nine tips on how to keep your team happy!
Great teams work well together and communicate exceptionally. But when times get busy or stressful due to patient pressure or short-staffed days, it’s hard to make sure everybody’s happy. Follow these nine tips to help keep relationships sweet and morale high in the practice… Encourage togetherness Meet regularly. Whether this is shared social lunch breaks in the… Read More
Get by with a little help from your plan provider
When looking for someone to look after or work for your business, such as an accountant or an oral surgeon – what qualities do you want this person to have? If you have a list of criteria’s, do you rigorously apply them when choosing that person? The answer is probably no. Most of us make… Read More
How to deal with new patient enquiries
Here, Jo Phillpot shares her top tips on how you can increase your chances of success and turn more enquiries into appointments… Pick up the phone! A potential new patient has visited your website and filled out a patient enquiry form online…now you have an opportunity to get them into the practice! Sharing the benefits… Read More