your dental plans
Regional Support Manager, Donna Hall, suggests ways practices can make the most of calls from patients looking for an NHS dentist. Something I am often asked about is how to handle the volume of NHS calls practices are receiving at the moment. This question comes from both fully private as well as mixed practices as… Read More
A calmer way of working – Manor Square’s move from NHS to private practice Leaving the NHS could not have been further from dentist, Paul Ellul’s mind this time three years ago. As a training practice with a large NHS contract, all was well for his practice, Manor Square Dental, until the twin misfortunes of… Read More
Business Coach and CSR specialist, Mark Topley advises leaders that it’s OK to admit you don’t have all the answers and urges them to become more vulnerable at work. Vulnerability is one of those words that is often viewed as weakness, and certainly traditionally leaders did not want to show that they were vulnerable because… Read More
Veteran dental business coach, Chris Barrow, shares his advice on how to cope with what he describes as a recruitment and retention cycle. We’re going through a recruitment and retention cycle, not a crisis. So, if we’re in a cycle then at some point the wheel will turn and things will start to get better…. Read More
Rude and aggressive behaviour from patients towards dental practice staff seems to be on the increase. Here, Dental Coach, Michael Bentley suggests ways teams might handle such unacceptable behaviour. I suppose what we need to do initially, is take a step back and look at what creates the aggressive behaviour? What makes patients behave aggressively?… Read More
Practice Plan Group’s Head of Sales, Zoe Close, talks to CSR expert and coach, Mark Topley, about the importance of CSR in dental practices
