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Practice Management

Making your staff environment menopause-friendly

linda wallace | 27th October 2022 | Practice Management

Education on the impact of menopause on women is crucial in the workplace to create a support network for colleagues, alongside the additional benefit of being able to take learnings and apply them to life at home. Menopause affects everyone, particularly if we don’t recognise the symptoms in colleagues, partners and family members. Linda Wallace,… Read More

Being INTERESTED …instead of INTERESTING

Gary Nelson | 24th October 2022 | Practice Management

Practice Plan Area Manager, Gary Nelson, shares the benefits of listening with interest.

How to minimise last minute cancellations

LisaBainham | 20th September 2022 | Practice Management

Lisa Bainham, Practice Manager at The Old Surgery Dental Practice in Crewe and president of the Association of Dental Administrators and Managers (ADAM) shares some suggestions as to how to minimise last minute cancellations and no shows.

The four-step process when having difficult conversations

chris-barrow, ChrisBarrow | 21st June 2022 | Practice Management

Business Coach Chris Barrow takes you through the four-step process to follow when having difficult conversations with both patients and the members of your team

Key things to remember when recruiting new staff members

SarahBuxton | 13th April 2022 | Practice Management

HR and employment lawyer, Sarah Buxton, looks at some of the key things you need to avoid when going through an application process to recruit a new team member… Protected characteristics The process of recruiting a new member of staff can be stressful for a lot of employers – as they look to attract the… Read More

All you need to know about vicarious liability

Katrina Rees | 17th January 2022 | Practice Management

DPAS Area Manager, Katrina Rees, and Sarah Buxton, an employment lawyer, explore your questions on vicarious liability and its impact on the profession… The topic of vicarious liability is something that has been worrying a number of dentists in recent months. The landmark judgement at Cardiff Crown Court saw a former owner of an NHS… Read More

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