your dental plans
Veteran dental business coach, Chris Barrow, shares his advice on how to cope with what he describes as a recruitment and retention cycle. We’re going through a recruitment and retention cycle, not a crisis. So, if we’re in a cycle then at some point the wheel will turn and things will start to get better…. Read More
Rude and aggressive behaviour from patients towards dental practice staff seems to be on the increase. Here, Dental Coach, Michael Bentley suggests ways teams might handle such unacceptable behaviour. I suppose what we need to do initially, is take a step back and look at what creates the aggressive behaviour? What makes patients behave aggressively?… Read More
Practice Plan Group’s Head of Sales, Zoe Close, talks to CSR expert and coach, Mark Topley, about the importance of CSR in dental practices
Education on the impact of menopause on women is crucial in the workplace to create a support network for colleagues, alongside the additional benefit of being able to take learnings and apply them to life at home. Menopause affects everyone, particularly if we don’t recognise the symptoms in colleagues, partners and family members. Linda Wallace,… Read More
Practice Plan Area Manager, Gary Nelson, shares the benefits of listening with interest.
Lisa Bainham, Practice Manager at The Old Surgery Dental Practice in Crewe and president of the Association of Dental Administrators and Managers (ADAM) shares some suggestions as to how to minimise last minute cancellations and no shows.
