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A great brand = more referrals

Connie Hopper | 11th June 2019 | Marketing, Patient experience, Patient Journey

Connie Hopper explores how your brand has the power to inspire patients and secure referrals… There are two points that are almost always put forward by practices when talking about their marketing: Most of our new patients come from referrals We’d like more referrals. What then becomes apparent is that, despite the fact that the… Read More

Six things to include in your morning huddle

Connie Hopper | 4th June 2019 | Practice Management

Connie Hopper looks at ways to make sure your morning huddle is effective and enjoyable… It’s a good idea to have a morning huddle, but it’s an even better idea to have a plan that ensures they’re effective. Sometimes an idea like a morning huddle can be set up with the best of intentions, but… Read More

The fine line between friend and colleague – and how to strike the right balance

Lisa Guthrie | 28th May 2019 | Practice Management, Teamwork, Uncategorised

I started working as a dental nurse 20 years ago and have made strong friendships within the practice over the years. After going on maternity leave I was asked to come back as the practice manager. I had a very close bond with one particular nurse and I knew that this could change the dynamic… Read More

Getting down to business with…Jo Phillpot

Jo Phillpot | 21st May 2019 | Marketing, Patient experience, Patient Journey, Patient needs, Practice Management, Teamwork

Jo Phillpot celebrated her 30th anniversary of working in dentistry in 2019. During her 19 years working in both NHS and private practices she has been a dental nurse, oral health educator and practice manager. For the past decade she has been a Business Development Consultant at DPAS where she uses her expertise to support… Read More

How can you show the CQC you are well-led?

louisebone | 14th May 2019 | Practice Management

Louise Bone speaks to Edd Jones about how practices can meet the well-led Key Line of Enquiry in a CQC inspection… When it comes to being inspected by the CQC, it is often the well-led Key Line of Enquiry (KLOE) that many practices can find difficult to demonstrate. This could be because of a feeling… Read More

Building your brand in your community

Emma Wilks | 7th May 2019 | Marketing, Patient experience, Patient needs

Emma Wilks explores ways to develop your practice’s brand and relationship within your local community and how this can boost your business… Most dental practices exist to serve their local community and generally attract patients from a catchment radius of about 0-15 miles. As such, the practice’s relationship with the local community will have a… Read More

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