Jo Phillpot shares her advice on how to make finding your next team member a smooth process… If ‘teamwork makes the dream work’, then recruitment can sometimes be the stuff of nightmares. A strong team makes a practice run smoothly and efficiently, so when there is a gap to fill it can feel like a… Read More
Five steps to successful Facebook adverts
Facebook adverts are an effective way to reach new patients – even if they are not following your practice’s page already. If you’re posting regularly to your page that’s a great way to raise awareness of your practice and engage with your audience. But you won’t necessarily be reaching everyone you want to. With targeted… Read More
Three tell-tale signs of an unhappy patient
Tracy Webb explores how to tell if a patient is unhappy and ways you can reverse the situation… It’s a given that you always want your patients to be happy with the service you provide and outcome of their treatment. Providing quality care that impacts positively on your patients was probably a key factor in… Read More
How my plan helps me to build patient loyalty
Ian Eslick speaks to one of the first practices to join DPAS more than 20 years ago… Rob Glenning is one of the longest standing members of DPAS – after first implementing their dental membership plan 21 years ago. Over that time, he has owned four practices, and has found that having a plan in… Read More
Do your patients know about your plan?
To grow the number of patients on your dental payment plan, you need a structured approach. Once the plan has been in place for a while and an embedded part of your practice, it can be easy to lose focus on it. Because it’s familiar to you, you can fall into a trap of thinking… Read More
Getting down to business with Tracy Webb
Tracy Webb has more than 25 years’ experience working in mixed practices in roles including dental nurse, receptionist, practice manager and oral health educator. She also has over 12 years’ experience working at DPAS where she has shared her passion for guiding practices to improve their performance and grow both patient numbers and profits. Below,… Read More




