Most things in life go in cycles and this is especially true of the economy. As we approach another recession, DPAS Business Development Manager, Ian Eslick, spoke to accountant, Alan Suggett, to see what advice he has for dentists. Ian : You and I have both been here before, with recessions, Alan, and we’ve got… Read More
Using ‘Why’ to help tackle recruitment and retention problems
Practice Plan Group’s Head of Sales, Zoe Close, talks to CSR expert and coach, Mark Topley, about the importance of CSR in dental practices
Making your staff environment menopause-friendly
Education on the impact of menopause on women is crucial in the workplace to create a support network for colleagues, alongside the additional benefit of being able to take learnings and apply them to life at home. Menopause affects everyone, particularly if we don’t recognise the symptoms in colleagues, partners and family members. Linda Wallace,… Read More
Being INTERESTED …instead of INTERESTING
Practice Plan Area Manager, Gary Nelson, shares the benefits of listening with interest.
How to minimise last minute cancellations
Lisa Bainham, Practice Manager at The Old Surgery Dental Practice in Crewe and president of the Association of Dental Administrators and Managers (ADAM) shares some suggestions as to how to minimise last minute cancellations and no shows.
Google reviews – why they are important and how to get them
Zoe Close talks to business coach, Chris Barrow about the importance of Google reviews and gets some tips on how to encourage patients to write them.





