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The legacy of DPAS practice, South Street Dental in Elgin, is in safe hands. Established in 1973, the practice has only ever passed through three sets of owners. Its current custodians are married couple Jen and David Bianchi who took ownership of the practice fully just over two years ago. Since then, they have embarked… Read More
Regional Support Manager, Fliss McCalmont, talks about ways to deal with complaints to ensure a good outcome for everyone concerned. Handling complaints is an inevitable part of providing services to people. Regardless of how well you might think your systems are set up, we can’t always anticipate every circumstance that may present itself. Training your… Read More
Getting your pricing right can be the difference between success and failure in business. It’s a British cultural tic that we feel uncomfortable talking about how much things cost. Here, Dental Business Coach, Ashley Latter, suggests ways to overcome our discomfort and make sure we charge appropriately for treatments and services. As Stephen Kinnock, Minister… Read More
When Aled Clement, principal dentist and practice owner of Llandeilo Road Dental in Cross Hands southwest Wales, bought the practice 10 years ago he knew he was taking on a well-established mixed practice that had been in existence for around 30 years. At that time, it operated a model of around 80% private capitation plan… Read More
To help your little ones look after their pearly whites we’ve created a bright and friendly children’s oral health poster which you can download for FREE! Why not display it in your practice waiting room? Or hand one to each child after their appointment – they could stick it up on their bedroom wall as… Read More
As more practices choose to hand back the whole of their NHS dental contracts, something that gives pause for thought is what to do about children? Here, Regional Support Manager, Ian Eslick, explores the importance of setting appropriate charges for children on a dental membership plan and suggests some ways to go about this. Understanding… Read More
