At the start of the New Year, many of us turned our attention to improving our health and wellbeing. January is a favourite time for people to decide to try to lose some weight, especially after the marathon over consumption that happens during the Christmas and New Year break! However, the best laid diet plan… Read More
How to deal with aggressive patients in practice
Rude and aggressive behaviour from patients towards dental practice staff seems to be on the increase. Here, Dental Coach, Michael Bentley suggests ways teams might handle such unacceptable behaviour. I suppose what we need to do initially, is take a step back and look at what creates the aggressive behaviour? What makes patients behave aggressively?… Read More
Money advice to help survive the recession
Most things in life go in cycles and this is especially true of the economy. As we approach another recession, DPAS Business Development Manager, Ian Eslick, spoke to accountant, Alan Suggett, to see what advice he has for dentists. Ian : You and I have both been here before, with recessions, Alan, and we’ve got… Read More
Using ‘Why’ to help tackle recruitment and retention problems
Practice Plan Group’s Head of Sales, Zoe Close, talks to CSR expert and coach, Mark Topley, about the importance of CSR in dental practices
Making your staff environment menopause-friendly
Education on the impact of menopause on women is crucial in the workplace to create a support network for colleagues, alongside the additional benefit of being able to take learnings and apply them to life at home. Menopause affects everyone, particularly if we don’t recognise the symptoms in colleagues, partners and family members. Linda Wallace,… Read More
Being INTERESTED …instead of INTERESTING
Practice Plan Area Manager, Gary Nelson, shares the benefits of listening with interest.