Business Coach Chris Barrow takes you through the four-step process to follow when having difficult conversations with both patients and the members of your team
The four-step process when having difficult conversations
Practice Management
Key things to remember when recruiting new staff members
HR and employment lawyer, Sarah Buxton, looks at some of the key things you need to avoid when going through an application process to recruit a new team member… Protected characteristics The process of recruiting a new member of staff can be stressful for a lot of employers – as they look to attract the… Read More
All you need to know about vicarious liability
DPAS Area Manager, Katrina Rees, and Sarah Buxton, an employment lawyer, explore your questions on vicarious liability and its impact on the profession… The topic of vicarious liability is something that has been worrying a number of dentists in recent months. The landmark judgement at Cardiff Crown Court saw a former owner of an NHS… Read More
Recruiting in a tough market
DPAS Business Development Manager, Ian Eslick, caught up with coach Chris Barrow, to discuss how you can overcome the current recruitment crisis and find the perfect candidate for their vacant position… IE: Hi Chris, recruitment is a tough topic for practices at the moment. What would your first piece of advice be to a practice… Read More
How the pandemic helped make our practice stronger
Regional Support Manager, Ian Eslick, caught up with Penryn Dental Practice’s Practice Manager, Nadine Francis, to look back at the impact of the pandemic and how it has made their team much stronger… IE: Hi Nadine, it’s been 17 months now since the country went into its first lockdown. Can you recall what things were… Read More
How the pandemic drove positive change in our practice
Change can be hard for people to deal with and, at times, COVID-19 has felt like a constant exercise in managing changes. The fact that these changes have often needed to be implemented quickly and been imposed by forces outside of the practice, has not made the process any easier. However, as Charles Darwin once… Read More
