Jo Phillpot explores an empathetic principle, set out by Nicki Rowland in a recent webinar, to help you reopen and bring back your team in a positive way… Dental practices across the UK are reopening their doors once more, not only to the public, but to a new set of challenges that might make the… Read More
Practice Management
What have you done today to make you feel proud?
Fans of the band, M People or the TV show Miranda, might be familiar with the headline to this blog. But, 20 years after Heather Small and co. released it as a song, it’s still a good question to ask – especially now. Pride isn’t a feeling we identify easily with and sometimes wouldn’t label… Read More
Wetheral Dental Practice – our approach to COVID-19
Deborah Bell chats to Julie King, Owner of Wetheral Dental Practice, about her approach to COVID-19. “After going into lockdown, like most other mainly private practices, I furloughed some of my team,. Since then those that remain have taken it in turns to go into the practice for a morning or afternoon to do telephone… Read More
What to do when two team members don’t get along…
Colleagues are not always people who would choose to spend time with each other if they didn’t have to. This means that there may well be times when you have members of your team who do not necessarily get along. In smaller teams, such as you often find in dental practices, it can be even… Read More
Do you know what your hourly rate is?
Often, when I ask this question in dental practices, the answer is generally ‘no’. However, even if number-crunching is your least favourite activity, it is really worthwhile working this figure out. It can help you to plan ahead, stay in control of your costs and make decisions quickly. And, the good news is that you… Read More
How to manage mental illness in your team
Deborah Bell shares advice on how to manage if one of your team is struggling with their mental health… Anyone can develop mental ill health at any time in their life. And according to the charity Mind, around a quarter of people in the UK will experience a mental health issue each year. Mental health… Read More




