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Practice Management

Getting down to business with Deborah Bell…

Deborah Bell | 23rd January 2019 | Patient experience, Practice Management, Practice planning, Software, Teamwork, Uncategorised

Deborah Bell has more than 25 years’ experience working within dentistry, including 15 years in practice. She has spent time in both NHS and private practices, and worked in numerous roles including receptionist, dental nurse and practice manager before becoming a Business Development Consultant at DPAS 10 years ago. Here she talks about her experience… Read More

Thirty years of dentistry = decades of change

Jo Phillpot | 16th January 2019 | Marketing, Patient experience, Patient Journey, Practice Management, Practice planning

As she begins her 30th year working in dentistry, Jo Phillpot, Business Development Consultant at DPAS, reflects on the changes that have occurred and how the profession has adapted to meet them… In 1989 Margaret Thatcher was still the Prime Minister, the EastEnders character Dirty Den seemingly died, and the Berlin Wall fell after 28… Read More

Improve your practice’s first impression

Tracy Webb | 8th January 2019 | Patient experience, Patient Journey, Patient needs, Practice Management, Uncategorised

Creating a good first impression with your practice’s front of house is hugely important to start your relationship with new patients off on the right foot. It is the first face-to-face contact (as opposed to contact via your website or social media pages, or the telephone) that they have with you, so you need to… Read More

Getting down to business with Ian Eslick

Ian Eslick | 27th December 2018 | Patient experience, Patient Journey, Patient needs, Practice Management, Uncategorised

Getting down to business with

Ian Eslick has been in the dentistry business for more than 24 years. While working in a six-surgery practice in Cornwall he developed skills and knowledge that he now uses as a Business Development Consultant at DPAS to support practices, such as project management, financial planning and driving company growth.   He has been with… Read More

Getting down to business with Connie Hopper

Connie Hopper | 29th November 2018 | Cost Savings, Financial Planning, Marketing, Patient experience, Patient needs, Practice Management, Practice planning, Teamwork

Connie Hopper has been a Business Development Consultant for DPAS for two years. With a background in marketing and a degree in business management she has the knowledge to help practices with their branding, marketing strategy and website, to help grow their patient numbers. Here, she shares her thoughts on how everything from formulating your… Read More

One simple change that made a big difference

Connie Hopper | 20th November 2018 | Patient experience, Patient needs, Practice Management, Practice planning, Teamwork

simple change

Connie Hopper, from DPAS, speaks to Practice Manager Andrea Korn about moving plan provider and making changes by investing in their practice… ‘You never get a second chance to make a first impression’ is a well-worn cliché. But, the reason for that is probably because it has more than a ring of truth to it…. Read More

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