Regional Support Manager, Ian Eslick, caught up with Penryn Dental Practice’s Practice Manager, Nadine Francis, to look back at the impact of the pandemic and how it has made their team much stronger… IE: Hi Nadine, it’s been 17 months now since the country went into its first lockdown. Can you recall what things were… Read More
Meeting the needs of your patients
Jo Phillpott, DPAS Regional Support Manager, looks at the best ways a practice can look after their patients and help to fulfil their needs after 18 months of uncertainty… The heartbeat of any dental practice is its patients. And, over the last 18 months, thousands of patients have stuck by their practices and continued paying… Read More
What to do if you are inundated with new patients
With NHS practices working at nowhere near full capacity, there has been a scramble to find a dentist for thousands of people around the UK. Some practices are happy with the extra business, but some can’t cope with the amount of new enquiries. Regional Support Manager Jo Philpott has been speaking to both practices who… Read More
Growing your plan in this brave new world
There may well have never been a better time, or reason, to focus on growing your membership plan. Firstly, let’s look at why there’s more reasons than ever to prioritise building up the number of patients you have on a plan. Future-proofing your business Simply put, the regular monthly plan fee that the vast majority… Read More
Four lessons in communication learnt from the pandemic
DPAS Area Manager Katrina Rees looks at the communication lessons that can be learned from the last year.. If one good thing was to come from COVID-19 in terms of its effect on the dental community, it’s been the good practise in patient communication shown by many. Here are some key learnings in communication that… Read More
Three top tips to avoid burnout
The levels of stress and burnout among the dental profession has been a worrying issue long before the arrival of COVID-19. Results from a BDA survey of over 2,000 dental professionals published in January 2019 showed high levels of stress and burnout, with over half reporting that they were experiencing high job stress. It’s probably fair… Read More





